What is your personal information?
What personal information do we collect and hold?
We may collect the following types of personal information:
- mailing or street address
- email address
- telephone number
- facsimile number
- age or birth date
- profession, occupation or job title
- bank account details
- details of the products and services you have purchased or enquired about from us or our clients, together with any additional information necessary to deliver those products and services and to respond to your enquiries
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:
- through your access and use of our website
- during conversations between you and our representatives
- through you giving us your business card
We may also collect personal information from third parties including from third party companies such as credit reporting agencies, law enforcement agencies and other government entities.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
- we may not be able to provide the requested products or services to you, either to the same standard or at all
- we may not be able to provide you with information about products and services that you may want
- we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you and to send communications requested by you
- to answer enquiries and provide information or advice about existing and new products or services that we or our clients are offering
- to provide you with access to protected areas of our website
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties
- for our administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes
- to provide your updated personal information to our related bodies corporate, contractors or service providers
- to update our records and keep your contact details up to date
- to process and respond to any complaint made by you
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country)
To whom may we disclose your information?
We may disclose your personal information to:
- our employees, related bodies corporate, clients, contractors or service providers for the purposes of marketing initiatives, operating our business, fulfilling requests by you, and to otherwise provide products and services to you
- clients, suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes
- any organisation for any authorised purpose with your express consent
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
Direct marketing materials
We may send you direct marketing communications and information about our or our client’s products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using the opt-out facilities provided in the marketing communications.
We do not provide your personal information to other organisations for the purposes of direct marketing.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will note that you disagree with our decision and keep a record of this.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
If you make a complaint, we will respond within 48 hours to let you know who is responsible for managing your complaint. We will use our best endeavours to try and resolve your complaint within 10 working days. If this is not possible, we will contact you within that time to let you know how long we think it will take.
We will investigate your complaint and where necessary, consult with third parties about your complaint. Once the matter has been fully investigated, we will write to you outlining our findings and the reasons why we have made them.
If you are still unsatisfied with our response then please contact us using the contact information below and we will explain to you how you can make a complaint to the Office of the Australian Information Commissioner.
Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
- our related bodies corporate, located in New Zealand, China, Hong Kong, Japan, Malaysia, Taiwan, Philippines, South Korea, Vietnam, Thailand, India, Singapore and the United Kingdom
- our data hosting and other IT service providers, located in the United States
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Our General Counsel’s contact details are as follows:
Post: Level 25, Governor Phillip Tower 1 Farrer Place, Sydney NSW 2000
Phone: +61 (0) 2 8215 8888